To return an item, the customer must contact us with the order number and the item SKU within 7 working days of receiving the order. The customer is liable to pay all the delivery charges for returns & exchanges.
All goods will be inspected upon receipt. The goods are the customer’s responsibility until they reach our warehouse, so please ensure they are packed correctly and cannot be damaged en route. We are not responsible for items which are returned to us by mistake. The customer must obtain a proof of postage.
We try hard to accept all returns and provide a refund or exchange; however in the unlikely event that an item is returned to us in unsuitable condition, we may have to send it back to the customer.
We recommend you obtain proof of postage.
We will inform the customer as soon as we’ve received the return in its original condition and either offer a replacement or apply refund to the original payment type. This is usually done within 2 working days.
Any refund will automatically be issued to the original payment method customer used while placing the order. This typically takes 5 working days in the Nigeria, dependent on the bank/card issuer.
Delivery charges are non-refundable.
The customer must inspect the goods immediately upon receipt and inform us via email or phone within 7 working days for any defective or damaged goods, incorrect quantities or incorrect items received. After this specified time limit, we are not liable to
Make available the shortages
Replace the defective or damaged goods
Release the funds for the goods reported
Refund or credit the damages or shortages
The customer must return the damaged defective goods for a refund or exchange. We can only refund the return postage if the customer has notified us of the goods in question beforehand and we instruct the customer to return the goods. Alternatively we may ask you to provide images of the damaged or defective items, if the postage charges are not viable.
We cannot be held responsible for goods damaged due to misuse or are returned without their original resalable packaging.
Other than the reasons mentioned above, we are unable to accept returns. If returns are made for any other reasons, we will treat it as a cancellation of the order and restocking fees may apply.
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