We can only deliver goods to the address provided by the customer when placing the order. The customer must make reasonable endeavours to meet the delivery arrangements and take the delivery once the goods have been dispatched. (Signature required up on delivery)
We cannot be held responsible for any losses, damages, expenses or costs incurred due to incorrect delivery address provided by the customer or diversion of delivery upon a non-delivery. (e.g. Delivery to a neighbour or another address)
Once the goods have been delivered to the address as per customer’s instructions, we are not responsible for the loss or destruction of the goods.
In the event of a non-delivery and the parcel is redirected back to us, we will advise the customer via email or phone. The customer is responsible for all collection & redelivery costs. If the order is cancelled under these circumstances, we will contact the customers.
The customers who wish to use their own Courier or Freight Forwarder for delivery are liable for the insurance and safety of the goods. We cannot be held responsible for any loss or damages after the dispatch. In the event of shipper refusing to forward the goods on customer’s behalf, the customer is liable for delivery charges, collection charges and cancellation charges (where applicable).
We may alter or delay the delivery time if the goods ordered need to be stocked or there are any issues with the payment. We will inform via email or phone if the order has been delayed for any reason.
We reserve the right to cancel the out of stock or discontinued items and dispatch the rest of the order if we are unable to get in touch with a customer for any reason.
The customer must inspect the goods immediately upon receipt and inform us via email or phone within 5 working days for any defective or damaged goods or incorrect quantities. After this specified time limit, we are not liable to correct the defective items or missing quantities and will only deal with it in at our own discretion.
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