Our policy stipulates that all items sold are in impeccable condition and, as such, are non-returnable. However, in the rare event of a factory defect, we are more than willing to replace the item for you. Kindly follow the steps outlined below:
Step 1: Initiate Your Return Request
You have two options to log your return request: – Option 1: Complete the form on this page. – Option 2: Reach out to our customer care team at +2349011111420(Lagos) +23491111111420(Lagos WHITEHOUSE ) +2349011110420(Abuja)
Step 2: Prepare Your Product for Return
Please ensure that your product is packed in accordance with our return conditions. Additionally, include all tags, accessories, and any free gifts that were provided with the item.
Step 3: Return Your Product
For those who have requested a pickup, our team will be in touch to coordinate a suitable pickup time.
To cancel the order, the customer must inform within 24 hours by phone or email. If the order has been picked or packed during this time limit, restocking fees may still apply.
Orders can only be cancelled by contacting us..
We cannot cancel orders after they have been dispatched however if for any reason the order is cancelled after it has been dispatched, the customer is liable to pay delivery charges.
When a customer places an order with 420cultureng.com, the funds are reserved for us – we don’t take payment until your order has been checked by our warehouse and processed. It may take up to 10 days for bank or card issuer to make funds available to the customer again.
We deliver straight to your door within lagos . Dhl is our official courier and they are in charge of some of our deliveries interstate . However we engage the services of God is good motors for some perculiar states.
Yes , depending on when payment is confirmed and when you pay . If you pay in the morning or pay on delivery , you can be sure to get it on the same day.
Yes , we only sell original products and all our “RAW” products has been acredited by the owner of raw rolling papers Mr Josh !!! He has certified all our products as authentic and has acredited us as his official distributor of raw rolling papers in Nigeria.